Just few minutes ago I was in one of the well-known BPO's in the Metro. For a company known as one of the best, their 'receptionist' was not as friendly and courteous as one would expect. The experience with this receptionist's way of addressing visitors and future employees of the company left a bad taste in my mouth. I just hope the company will be able to make it up with their excellence in what they are known for---oddly enough, customer service.
Things like this should not be taken for granted by even the big guns in every business industry. Customer experience is a vital aspect of a company's reputation and later on their business. If customer service sucks, possible clients or customers might not even be interested to even check out the good stuff the company has to offer.
Companies who are aware of this fact, don't take this for granted and would really invest on improving their front-liners.
I will be coming back to that company soon and I just hope she's going to be nicer to people next time. Unless she wants her superiors to call her attention after some "little bird" advised them about her bitchiness. :-)
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